BILLING & INSURANCE
Billing Process
Allen’s Family Counseling Center offers comprehensive billing and claims services for all prospective and current clients. Our billing manager is dedicated to checking/confirming your insurance eligibility, benefits, and claims management.
If you have a billing question, don't hesitate to contact our office manager (billing@afccchicago.com).
Payment Methods
At the time of booking your first appointment, we will request your email address to send you paperwork through our secure server. Part of the paperwork includes keeping a credit card on file with us. At the end of each session, we will process your card for any fees due, including session fees, co-pays, and charges for missed appointments or late cancellations. For clients using Flexible Spending Accounts or Health Savings Accounts (FSA/HSA), an itemized receipt will be provided after payment is received if needed. We can make special accommodations for payment if necessary - just ask us!
*There are additional fees for late cancellations or missed appointments. We cannot bill insurance under these circumstances. Specific details on these policies are provided upon request.
Insurance
We are in-network with Blue Cross Blue Shield, United Health Care, Cigna, and select Aetna plans.
We do accept Medicaid & Medicare Plans.
If you have another insurance provider, we are considered out-of-network and can offer a detailed treatment receipt after each session for you to submit to your insurance provider for direct reimbursement back to you.
We also offer sliding scale and private pay options.
Out-of-Network Coverage
“Out-of-network” means that clinicians and health insurance providers have not signed a contract. Many health insurance plans cover our services through out-of-network benefits for behavioral health, but the specifics of coverage vary. If you have a BCBS PPO, but BCBS is not listed on your provider’s profile page, services are considered out-of-network. Medicare does not reimburse for out-of-network services.
You are responsible for full payment on the date of your session (after the session is complete). You can then submit a claim to your insurance provider for direct reimbursement to you. You may receive no reimbursement or nearly full reimbursement depending on your plan.
We Provide a No-Cost/No-Commitment Verification of Your Insurance Coverage for Addiction Treatment. It's Fast and Worry-Free.
Does Insurance Cover Therapy for Substance Abuse?
One of the most persistent obstacles to treatment for drug and alcohol dependency is cost. Substance abuse treatment is a medical undertaking, and it often falls into several different coverage categories. Some aspects of addiction treatment may be considered mental health care, while others are outpatient services. Your insurance likely covers at least some and possibly all of these services, but it may not explicitly list them as mental health care. For this reason, it's important to speak to the insurance agent and determine exactly where drug and alcohol rehab and other treatments fit under your health insurance policy. Each insurance provider is different, both in the financial qualifications for addiction recovery insurance, as well as the types of coverage that they are willing to offer.
If you have any questions about whether or not your insurance will cover addiction treatment for you or a loved one at Allen’s Family Counseling Center, please give us a call or fill out the insurance verification form, so we can work together toward recovery.
We want to help whoever we can get the best treatment that we have to offer. Addiction recovery is a passion that we take very seriously, and there is nothing we want more than to be able to share that passion with the world. For this reason, we have worked hard to ensure that our services are covered under a wide array of different insurance companies, so that our patients can get the most out of our services, without burning a hole in their own pockets.
