Privacy Policy

Our Commitment to Privacy

Allen’s Family Counseling Center respects the privacy of every individual who visits www.allensfamilycounselingcenter.com. This notice explains our online information practices. Because your privacy is important to us, we provide you with notice and choices about the collection and use of your information. To make this notice easy to find, links are provided at the bottom of our homepage and on every page within our Web site. Additionally, each page that requests personally identifiable information reminds you of the importance of your privacy and provides a link to the privacy policy. By visiting www.allensfamilycounselingcenter.com, you accept the practices described in this Privacy Notice. You may click on any underlined word to receive a more in-depth explanation of the term.

Use of Cookies

We use cookies, small files that are sent to your Web browser and stored on your computer’s hard drive, to improve your Web site experience. The cookie is used to speed up your access to the Web site and the information you wish to see, but it does not contain any personal information. The majority of Web browsers accept cookies, but the “help” menu on your browser should give you options for preventing, accepting, or receiving notice of new cookies. However, please be aware that if you block cookies, some Web site functionality may be lost.

Data Collection

We collect two types of information:

  • Standard Web server traffic pattern information. General traffic, site usage, browser information and length of stay information is collected and stored in log files. This type of information is shared externally only on an aggregated basis.

  • Personal information. We do not collect personally identifiable information from you unless you provide it to us voluntarily and knowingly. If you, request information, or donate, for example, we may collect the following information: first and last name, street address, city, state, zip code, telephone number, email address, and subject of inquiry.

Personal information may be needed for certain optional online activities:

Contributions: If you choose to donate to our organization, we maintain a record of your contribution. We collect standard credit card information (card number, card type, expiration date) and keep a record of your financial transaction. Credit card numbers are held only until the charge can be processed (usually several minutes), then the number is only available to Customer Service for purposes of problem resolution.
Requests: If you submit a question through a “contact us” query, we may have to gather additional information from you to respond to your request. Such information will vary with the request but often includes name and email address.

Data Use

We limit the use of information provided to us on our Web site to the following:

Internal Use

If you do not make a service request, donation, purchase, or otherwise identify yourself, we will have no personally identifiable information about you. We will only use aggregate information derived, in part, from your use of our site to improve our site and our service to you.

If you provide personal information, we may enter your name into our constituent database and contact you in order to:

  • Complete voluntary surveys seeking feedback for quality and service improvement purposes.

  • Supply you with information including programs, events and services.

  • Request voluntary time or monetary contributions

We collect the email addresses of those who communicate with us by email. Inquiries may be forwarded to the appropriate department for response and may be entered into our constituent database. If your name is entered into the database, we may contact you (see (2) above).

External Use

Your health-related information is privileged and confidential and will not be shared or released to any organization or business entity.

Your Options

We respect your privacy and allow you to restrict the internal and external sharing of your personal information. We recognize that you may wish to limit the ways in which we contact you and we offer the following options:

  • Do not contact me by telephone.

  • Do not contact me by postal mail.

  • Do not contact me by email.

  • Limit your fundraising appeals to semiannual solicitations only.

  • Do not contact me or share my information with anyone.

For more information on how to inform us of any desired restrictions, please send an email to admin@afccchicago.com. If you contact us with an opt-out request, all reasonable efforts will be taken to ensure that you will not receive any of the selected communications from us in the future. If you do not wish to opt-out at this time, you may do so at a later date should you so desire.

If you opt back into a specific service, you will receive communication in that manner, regardless of your overall opt-out selections. These services may include newsletter subscriptions or email communication by asking a question using “Contact Us.”

Access

Upon request, we will provide you with the information we maintain about you so that you may request corrections. This information will be sent via postal mail, which we believe is the most secure method of communication. Please contact us by email at admin@afccchicago.com or in writing at:

Allen’s Family Counseling Center Chicago
226 W. Ontario St. Suite 400C
Chicago IL 60654

Data Security

We are committed to protecting the security of your personal information and to honoring your choices for its intended use. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we strive to maintain physical, electronic, and administrative safeguards.

We utilize Kareo, a third-party processor, to process your financial transactions securely using the Payment Card Industry Data Security Standard (“PCI DSS”) (the credit card industry’s most stringent security standard). Examples of our security measures include: physical, electronic, and procedural safeguards; sophisticated security monitoring tools; documented security policies; use of strong encryption (e.g., SSL) for transmissions of Order Information to and from our credit card processor; restricted access of personally identifiable information; and, periodic security audits. Donorbox uses Stripe’s secure token mechanism. Card numbers are tokenized (the number is changed to an undecipherable string, IE: `tok_fafds23423′) before we charge the card. Saved cards & bank accounts for recurring donations are also tokenized. For more information on how

Inside client data is stored in password-controlled servers. Our staff and volunteers are educated about the importance of safeguarding your information and we are committed to holding them accountable for protecting your confidentiality. However, such precautions do not guarantee that our Web site is invulnerable to all security breaks. Allen’s makes no warranty, guarantee, or representation that the use of our Web site is protected from viruses, security threats, or other vulnerabilities and that your information will always be secure.

Links Within Our Web Site

External Links

Our privacy policies apply only to your use of Allen’s Web site. This site contains links to other sites, including sites that have a special relationship with us. We do not disclose personally identifiable information to those operating linked sites and are not responsible for their privacy practices. Links to other sites do not imply an endorsement of the materials or policies on those Web sites. You should read the privacy policies of each site you visit to determine what information that site may be collecting about you.

Contact Us

This privacy statement will be updated periodically and posted on our Web site. It applies only to our on-line practices and does not encompass other areas of the organization. Please click on one of the links provided under Internal Links to read other Allen’s privacy statements. It applies to the on-line practices of C4. References to ” Allen’s Family Counseling Center Chicago “, “Allen’s”, “we”, “us” and “our” are references to Allen’s Family Counseling Center Chicago. and its affiliates, staff, and volunteers. We reserve the right to change this policy at any time by posting revisions. You agree to review the Privacy Policies each time you use our Web site so that you are aware of any modifications. By accessing or using the Web site, you agree to be bound by all of the terms and conditions of the Privacy Policy as posted at the time of your access or use. If you have any questions about our policy or our compliance, you may send us an email at admin@afccchicago.com

Security and Privacy Requests

Alternatively, requests for corrections, to revise your contact preferences, or to opt-out of all future communications can be mailed to the following address.

Allen’s Family Counseling Center Chicago
226 W. Ontario St. Suite 400C
Chicago IL 60654

To protect your privacy and security, we will take reasonable steps to verify your identity before providing information or making corrections.

We reserve the right to update this policy at any time. If a material change is made to the policy, we will email all registered users at the email address provided at the time of registration.

___________________________________________________________________________________

HIPPA POLICY

Welcome to Allen's Family Counseling Center. We are committed to protecting your privacy and the confidentiality of your protected health information (PHI). This Notice of Privacy Practices outlines how we may use and disclose your PHI and your rights regarding your PHI. Please read this notice carefully.

Your Rights Regarding PHI:

  1. Right to Access: You have the right to request access to your PHI, subject to certain limitations. To request access, please contact our Privacy Officer using the information provided below.

  2. Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your PHI, though we may not always be able to accommodate these requests.

  3. Right to Confidential Communications: You can request that we communicate with you regarding your PHI in a specific manner or location.

  4. Right to Amend: If you believe that your PHI is inaccurate or incomplete, you have the right to request an amendment. We may deny your request under certain circumstances.

  5. Right to an Accounting of Disclosures: You can request an accounting of certain disclosures of your PHI.

Our Privacy Practices:

  • Uses and Disclosures: We may use and disclose your PHI for treatment, payment, healthcare operations, and other purposes as permitted by law. Refer to our Privacy Policy for detailed information.

  • Notice Changes: Allen's Family Counseling Center reserves the right to modify our practices and this notice. We will provide a revised notice upon request.

Complaints:

If you believe your privacy rights have been violated, you may file a complaint with the Privacy Officer at [Contact Information for Privacy Officer]. You can also file a complaint with the Office for Civil Rights, Department of Health and Human Services.

Contact Information:

For questions or additional information regarding this Privacy Notice or your rights, please contact:

Privacy Officer: Mariusz R. Email: Mariusz@afccchicago.com