INSURANCE & BILLING

Insurance

We are in-network with Blue Cross Blue Shield, United Health Care, Cigna, and select Aetna plans.

We do accept Medicaid & Medicare Plans.

If you have another insurance provider, we are considered out-of-network and can offer a detailed treatment receipt after each session for you to submit to your insurance provider for direct reimbursement back to you.

We also offer sliding scale and private pay options.

Out-of-Network Coverage

“Out-of-network” means that clinicians and health insurance providers have not signed a contract. Many health insurance plans cover our services through out-of-network benefits for behavioral health, but the specifics of coverage vary. If you have a BCBS PPO, but BCBS is not listed on your provider’s profile page, services are considered out-of-network. Medicare does not reimburse for out-of-network services.

You are responsible for full payment on the date of your session (after the session is complete). You can then submit a claim to your insurance provider for direct reimbursement to you. You may receive no reimbursement or nearly full reimbursement depending on your plan.

Billing Process

Allen’s Family Counseling Center offers comprehensive billing and claims services for all prospective and current clients. Our billing manager is dedicated to checking/confirming your insurance eligibility and benefits and claims management.

If you have a question regarding billing, please contact our office manager (billing@afccchicago.com).

Payment Methods

At the time of booking your first appointment, we will request your email address to send you paperwork through our secure server. Part of the paperwork includes keeping a credit card on file with us. At the end of each month, we will process your card for any fees due, including session fees, co-pays, and charges for missed appointments or late cancellations. For clients using Flexible Spending Accounts or Health Savings Accounts (FSA/HSA), an itemized receipt will be provided after payment is received if needed. We can make special accommodations for payment if necessary - just ask us!

*There are additional fees for late cancellations or missed appointments. We cannot bill insurance under these circumstances. Specific details on these policies are provided upon request.